Faulty home phone

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Level 1a
Please call Theo Premetis as home phone not working
1 REPLY 1
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Moderator

Hi @Eleni

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

You may also check this Community article related to the issue you are experiencing:

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service 

If the service still does not work, please send the TPG Customer ID or username via private message  so we can assist you further. 

 

Thank you!