Faulty home phone

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Level 1a

Who do I email/call to get my home phone fixed after 13 months of faults?   Help Desk and Customer Relations do nothing but report it and no-one can actually find out why it's faulty.   I've got a brain tumour and have strokes and I can't call an ambulance when I need one.   merrilynw

1 REPLY 1
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Moderator

Hi @merrilynw ,

 

Welcome to the community!

 

We're sad to know that you're having issues with the home phone, we're able to locate the account using your community details and we've seen that this issue is now being handled by our Customer Relations Team and currently under assessment.

 

We will chase this with them, expect an updates from one of our Complaints Resolution Case Manager when update becomes available. We apologise for any inconvenience.

 

Regards,