Getting error message this number not available from this service on my home phone

[RajenS]

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

[Tracey2]

How do we pm you??

[RajenS]

Hi Tracey2,

click my name and there is an option to send message 

Thanks 

Rajen 

[Tracey2]

Ok sent you message

[RajenS]

Hi Tracey,

checking your account now

Thanks  

[RajenS]

Hi Tracey, 

looks like the wrong username, can you pm your mobile number or email address? 

Thanks 

Rajen 

[Tracey2]

Email tracey@ousha.biz

[Tracey2]

Let me know what else you need if anything thanks

[RajenS]

Hi Tracey,

Got your details, thank you, 

Is your phone connected to phone port 1? on TPG modem?

Did you try another phone? 

please confirm so that I can escalate this issue  to our VOIP department