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Getting error message this number not available from this service on my home phone

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Level 1
 
17 REPLIES 17
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Moderator

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 3
How do we pm you??
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Moderator

Hi Tracey2,

 

click my name and there is an option to send message 

 

Thanks 

Rajen 

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Level 3
Ok sent you message
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Moderator

Hi Tracey,

checking your account now

 

Thanks  

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Moderator

Hi Tracey, 

looks like the wrong username, can you pm your mobile number or email address? 

Thanks 

Rajen 

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Level 3
Email tracey@ousha.biz
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Level 3
Let me know what else you need if anything thanks
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Moderator

Hi Tracey,

 

Got your details, thank you, 

 

Is your phone connected to phone port 1? on TPG modem?

Did you try another phone? 

 

please confirm so that I can escalate this issue  to our VOIP department