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Getting error message this number not available from this service on my home phone

Level 1
 
17 REPLIES 17
Moderator

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

Level 3
How do we pm you??
Moderator

Hi Tracey2,

 

click my name and there is an option to send message 

 

Thanks 

Rajen 

Level 3
Ok sent you message
Moderator

Hi Tracey,

checking your account now

 

Thanks  

Moderator

Hi Tracey, 

looks like the wrong username, can you pm your mobile number or email address? 

Thanks 

Rajen 

Level 3
Email tracey@ousha.biz
Level 3
Let me know what else you need if anything thanks
Moderator

Hi Tracey,

 

Got your details, thank you, 

 

Is your phone connected to phone port 1? on TPG modem?

Did you try another phone? 

 

please confirm so that I can escalate this issue  to our VOIP department