Got the new modem and phone line is not working - please help

[binhanson]

Dear TPG support.

I plugged the new modem (VX220-G2v). I followed the instruction and internet works but not the phone. Would you have a look into it please?

Best regards,

Binh Anson

[binhanson]

Got the reply from TPG support. Will waiting for land line activate. Ref# 12741760.

[Ahra_G]

Hi @binhanson, 

Looks like the reference number is from our Engineering Team. Let us have your TPG account details in order for us to check the progress of the ticket. 

Thanks!

Ahra_G

[binhanson]

Phone line has been connected. Thanks.
For your information, I reported the problem to TPG help desk (phone: 131 423) at 11:30pm (Perth time), got a ticket number, and the phone line was activated/connected at 13:00 pm. Thanks for the quick response from the TPG support team. Much appreciated.

[Ahra_G]

You're very welcome and we're glad to know that your landline is now working, @binhanson! 

Feel free to reach out to us should you require any assistance. Cheers! -Ahra_G