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HOME PHONE NBN WIRELESS CANT MAKE MOBILE CALLS FROM HAND SET BUT RECIEVE THEM

ourpower
Level 2

Had wireless NBN connected this week Internet OK and can receive mobile calls on the home phone but can't make any mobile calls. Keep getting a message cant make calls from this device then a ref OCA0163

2 REPLIES 2
david64
Level 11

Hi ourpower.

Did you select a VOIP phone service that has mobile calls included in the plan? If not, you have to make a prepayment to cover non-included calls. You might be unfinancial. You can check by logging in to My Account.

Shane
Moderator

Hi @ourpower,

 

Welcome to the community!

 

Thanks for raising this to us, I was able to locate the account using your community details and confirmed that outgoing call is currently barred due to financial status of the home phone service. 

 

Shoot me a private message with your best contact number and preferred time, we'll have one of our Account Specialist to contact you.

How do I private message (PM) in the community

 

Regards,

 

 

Had wireless NBN connected this week Internet OK and can receive mobile calls on the home phone but can't make any mobile calls. Keep getting a message cant make calls from this device then a ref OCA0163