landline not working

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papagorzo
Level 2

hi, i changed my landine about a week ago and now the new phone i connected shows up greyed and says status: idle. can't make or receive calls

kofi

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @papagorzo

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked the account.

The phone service is unregistered on the account, which is why it is not working.

 

We've manually registered the phone service and it should start working.

 

Let us know if you need further assistance.

BasilDV

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1 REPLY 1
BasilDV
Moderator

Hi @papagorzo

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked the account.

The phone service is unregistered on the account, which is why it is not working.

 

We've manually registered the phone service and it should start working.

 

Let us know if you need further assistance.

BasilDV

View solution in original post