I recently request for my ADSL internet be cancelled as I am not using it
To my horror, the home phone line has been disconnected and was told by a customer service officer at TPG that the line cannot be reinstalled
I explicitly requested the internet service to be cancelled (due to an unreliable connection and poor service), and at no stage was I ever informed the home phone was at risk of disconnection
I wish to have my home phone reinstalled immediately or I will need to forward this to the communications ombudsman
The Internet and phone service that we provide is a bundled service. If you've decided to cancel the internet, then the phone service will be disconnected as well.
We'll raise your case with our Complaints resolution team; Customer relations and a case manager will be in touch with you to discuss this further.