I have recently changed over from Tesltra to TPG due to poor service provided by Telstra.
The NBN Internet has been operational since 10th August 2021, at which time I was told in approximately 5 days I would be contacted by TPG regarding the porting of the existing home phone number, at which point I could cancel the Tesltra service.
On Friday 27th August I contacted TPG customer support as I had not received notification that the porting was complete. I spent approximately 1 hour on the phone explaining the issue, at which point the connection became disconnected.
I again called on Saturday 28th August to try and resolve the issue. I was told the porting was complete. However, the home phone is only able to make an outgoing call, cannot receive an incoming call.
I explained that this was unacceptable as it is my 92 year old grandfathers only form of contact (the installation address is my grandfathers place).
I was told it would be resolved either Saturday 28th August, or by Monday 30th August.
I contacted Customer support AGAIN on Monday 30th August. Again I was told the problem would be resolved within 24 hours.
I contacted TPG customer support again today, 31st August, and again was told it will be fixed within 24 hours.
Each time I have contacted TPG and explained my frustration and predicament, I have been transferred between customer service & technical support multiple times.
Since 10th August we have been paying for both a TPG service & Telstra service. I am very disappointed in TPG for happily taking our business, and charging us for the best part of a month for a service that has not been provided (NBN & Home Phone Bundle)
I am happy to provide multiple call reference numbers from previous conversations.
Can this please be resolved ASAP? I moved away from our previous provider due to terrible customer service, and at the moment it appears TPG has not been any better
