Home Phone not working with new NBN plan

[celery123]

Recently switched to TPG HFC and phone doesnt work - no dial tone/cant receive calls. Tried restarting, changing phone ports on modem, but this didnt work either. 

[BasilDV]

Hi @celery123

Thanks for raising this with us.

We've created an article that will guide you on how to troubleshoot this issue.

• Troubleshooting Problems with TPG Home Phone Calls

We tried to search for your account using your community details to no avail.

If you are still experiencing the problem, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV