Hi @normadon12 ,
Calls to 13 and 1300 numbers are not in any add-on plans. In order to make calls to 13 and mobile numbers,you need to make a top up for the homephone prepayment.
For more details, please check the article below.
Your Home Phone Optional Prepaid Balance
Regards,
Re: Account No.xxxxxx
Plan : NBN FTTN Broadband M bundle
I am unable to connect to 13 and 1300 numbers on my Home Phone.
Please advise how this can be restified.
Regards,
Don Weston.
