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When I dial one international number is blocked. How I can remove the block.

2 REPLIES 2
Moderator

Hi @Shantha11 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Shantha11 

 

Your account and service looks ok. No issues with the line and plenty of time on your international calling pack left to use.

 

I can see the is an open ticket in our systems for your query you made earlier with the call team.

A voice engineer will look at your ticket ASAP.

 

It could just be a temporary routing issue in the backhaul.

 

Thanks,