Home Phone

[sam74810911]

Hi. I have a home phone and nbn bundle. Moved from Telstra to TPG last week. Internet is fine however phone is not working. I have the phone line plugged in to the back of the TP link modem. But not working. Not sure if the phone number has been transferred from Telstra to TOG as yet. Can someone from TPG help please?

[Riezl]

Hi @sam74810911 , we recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community