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Home phone doesn’t work

Level 2
Hi we need our home phone to work ASAP since our grandma doesn’t have anyway to contact us and does not know how to use a mobile phone. Tried calling but was on hold for too long

Hi @Jasmine,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.


Check our Service Status at for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:


Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service



Feel free to also search Community for help with your issue, or contact us and we'd be glad to assist you.