Home phone doesn’t work

[Jasmine]

Hi we need our home phone to work ASAP since our grandma doesn’t have anyway to contact us and does not know how to use a mobile phone. Tried calling but was on hold for too long

[Riezl]

Hi @Jasmine,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

Troubleshooting Problems with TPG Home Phone Calls

Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Feel free to also search Community for help with your issue, or contact us and we'd be glad to assist you.