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Home phone has dial tone but can't get incoming calls

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Level 3

Dear TPG,

Our problem started when our old Optus line was disconnected today.  Our new TPG NBN connection has been working up to now (we ported acrooss our number for Optus), but now we can't receive incoming calls.  Maybe the Optus disconnection has altered an internal directory.

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter