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Home phone line yet to connect

Level 2

Hi there, 

The plan I chosed is NBN + Home phone bundles.  I got my NBN installed yesterday, but my home phone line is yet to be connected. just wondering why?


Hi @chennyz,


Welcome to TPG Community!


We have located the account using your community details.


We can see that you have been in touch with one of our technical specialists who assisted in setting up the equipment.


The internet appears to be up and running and your home phone/VoIP service shows registered on our system.


We recommend having a read of this community article, which can help you:


Where to plug in your telephone handset with NBN?


If you're still not getting a dial tone, please let us know so we can further check. Thank you.