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No inbound calls since NBN

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Level 1

I can make calls from my landline, but inbound calls just ring out.

I have reset the modem, tried different cables, unplugges the phone etc. The phone works perfectly and it is pluggd into line 1 on the TPG issued tp link modem.

NBN internet is working perfectly otherwise.

Any ideas?

1 REPLY 1
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Moderator

Hi @JimmyJ,

 

Welcome to TPG Community!

 

Do you have a newly installed TPG NBN service? If it is, did you request to port your phone number to us from your previous provider?

 

If you requested to port your phone number, then the incoming calls will not work since the number is still being transferred. It usually takes 1 to 5 working days for it to be completed.

 

If it's not a newly installed service, please shoot me a private message with your TPG username or customer ID number and I'll look into it further.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV