Home phone nbn problem

[janheys]

Hi,

we get a dial tone on our landline via NBN but the calls does not connect.

Incoming calls - the caller gets ring tone but no connection. it does not ring at our end either.;

been happening for a couple of weeks, I have restarted modem, unplugged phone, tried the second port.

Need help as elderly parents call the number. 

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9