Home phone not working but there is dial tone

[rcjoseph]

thank you working fine now!

[Riezl]

We are glad to know that the issue has been resolved. Feel free to message us should you need further assistance. Cheers!

[norio260]

Hi, 

I am also having a similar issue with my phone line. Handset is connected to "phone" socket of the TPlink VX420-G2v. I could neither call out nor receive any calls.   I can hear a dial tone (3sec continuous, 1sec? pause, then repeated). Internet works fine.Calling my landline tells me the "number is not valid".

I am new to NBN and previous provider confirms the number has been ported already. 

How could we get the issue addressed? 

Thanks, Norio.

[Shane]

Welcome to the community, Norio.

We'd love to help check the status of the phone service. To better understand the situation, send me a Private Message with your account details (Username/Customer ID) together with the address on file.

Regards,

Hi, 

I am also having a similar issue with my phone line. Handset is connected to "phone" socket of the TPlink VX420-G2v. I could neither call out nor receive any calls.   I can hear a dial tone (3sec continuous, 1sec? pause, then repeated). Internet works fine.Calling my landline tells me the "number is not valid".

I am new to NBN and previous provider confirms the number has been ported already. 

How could we get the issue addressed? 

Thanks, Norio.