Home phone not working for 5 days

[alanp1937]

Help please. My phone is still not working 5 days after you changed the number. We are in our eighties in lockdown in Victoria. Please help.

[Riezl]

We apologise for the inconvenience this issue is causing you, @alanp1937.

We have made a follow up with our Engineering Team and we have advised the case engineer to contact you to discuss the status of the case.

Kindly await further updates within the day.