Welcome to the Community!
A call back has been organised today from our Technical team to perform troubleshooting along with you.
Should you have a preferred time or an alternate number aside from the mobile number we have on file, please send it via private message.
Feel free to let us know should you have other concerns.
We apologise for the inconvenience this issue is causing you, @alanp1937.
We have made a follow up with our Engineering Team and we have advised the case engineer to contact you to discuss the status of the case.
Kindly await further updates within the day.