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Home phone not working for 5 days

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Level 1b
Help please. My phone is still not working 5 days after you changed the number. We are in our eighties in lockdown in Victoria. Please help.
1 REPLY 1
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Moderator

We apologise for the inconvenience this issue is causing you, @alanp1937.

We have made a follow up with our Engineering Team and we have advised the case engineer to contact you to discuss the status of the case.

Kindly await further updates within the day.