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Home phone not working

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Level 1b

Hi TPG, my home phone connection's been down for a week, would you please look into it? Suburb 3802 Endeavour Hills

1 REPLY 1
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Moderator

Hi @shirley_wang

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Feel free to search community for help or contact us and we'd be glad to assist you.