Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've been in contact to our Tech team via Email. They've made some adjustments, but the issue still not resolved.
They've endorsed the case to our Senior Technicians and they'll be in touch with you via phone call today for further testing.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.