This morning I have to send 2 photos for my home phone in NO signal indicate front router and rear connection.. Account Number: XXXXXX
|Digital Voice Number: XXXXXXX|
As I read the instruction "When the phone is plugged in, the Phone 1 or Phone 2 light on the front of the modem will be lit. However, even the connection NOT plugin "phone" slot - the light still on. And the home phone is no signal working at all.
I am waiting for your help to solve the problem on my home phone asap.
**Note: Post has been edited to hide your account details for security and privacy reasons
Welcome to the Community!
Our records show that you were already assisted by our Technical Team yesterday. From what I can tell, everything looks normal on our end and it seems to be pointing to a possible equipment or setup issue. Nonetheless, the case has been raised to our Phone Engineers and is being investigated wherein remote troubleshooting will be performed. I've sent a follow up on your concern as well. Please wait for an Engineer to reach out to you via SMS or phone call.