Doesn't matter who you end up speaking with they are people in the Phillipines (no offence) but reading from a script. No true solutions and things can go on for months.
Personally I am escaping from the 'plan' ASAP. The lack of service and support is appalling.
Welcome to the Community!
We'd like to help turn your experience around.
We were able to locate your account using your community details and checked the service, but was not able to detect any fault within the network.
Is there anything in particular that we can assist you with?