I suffer frequent NBN drop-outs with our Modem correctly indicating when the NBN has dropped our internet connection.
Our NBN connection is currently OK and I can access the internet. However - our land line is not working. The handsets are active with dial tone, but I cannot place or receive calls. Dialled numbers simply do not connect.
I have tried re-setting the modem and our telephone by cycling the power to both devices.
The TPG help line is of no use - because my phone is not working
Hi @jqandkim ,we have created these articles that may help with your concern:
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
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