NBN Telephone not working

[jqandkim]

I suffer frequent NBN drop-outs with our Modem correctly indicating when the NBN has dropped our internet connection.

Our NBN connection is currently OK and I can access the internet.  However - our land line is not working.   The handsets are active with dial tone, but I cannot place or receive calls.   Dialled numbers simply do not connect.

I have tried re-setting the modem and our telephone by cycling the power to both devices.   

The TPG help line is of no use - because my phone is not working

[Riezl]

Hi @jqandkim ,we have created these articles that may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community