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I can't receive calls on my home phone

carolbaird1
Level 2
 
5 REPLIES 5
Aubrey
Moderator

@carolbaird1 Are outgoing calls working though? Are callers getting an error message when they try to ring your number? And has it ever worked before? 

carolbaird1
Level 2

Since I switched to TPG my phone will only make outgoing calls. There's no connection when someone rings my phone

BasilDV
Moderator

Hi @carolbaird1 

 

Did you port your landline number to TPG?

 

We'd like to check the status of the porting. Please send us a private message with your account details for further checking.

 

BasilDV

olcheung88
Level 2

Me too, Moderator please refer to ticket# 13088559.

BasilDV
Moderator

We are here to help @olcheung88 

 

Please send us a private message with your account details for further checking.

 

BasilDV