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I cannot make calls, But I can receive them.

befan
Level 2

I have been able to recieve calls with no issue.

But when i try and make a call to any landline or mobile phone I just get a busy tone.

I have carried out a reset of the modem but this has made no change.

 

Can you please help me rectify this issue.

1 REPLY 1
Shane
Moderator

Hi @befan ,

 

Thanks for raising this to us, we'd love to help and get to the bottom of this. To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@befan wrote:

I have been able to recieve calls with no issue.

But when i try and make a call to any landline or mobile phone I just get a busy tone.

I have carried out a reset of the modem but this has made no change.

 

Can you please help me rectify this issue.