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I got NBN and Oz talk. International call not working anymore since Monday.

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Level 1

I used to call international numbers and got charged on the usage basis. But since Monday I found I cannot make call to international numbers. Can anyone help? Thanks. 

1 REPLY 1
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Moderator

Hi @ac103user,

 

 

Welcome to the community!

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the home phone, these articles may also help :

For International Call, you may check this article International roaming troubleshooting guide

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

Regards,