Incoming ring tone to TPG NBN home phone

[dowling_peter]

When people ring our home phone (uniden fp1200) connected to tp-link modem , 50% of the time they get the normal brrr-brr sound ,other times they get an unusual one brrrrrrrrrrrrr then a gap then another brrrrrrrrrrrrr. Any clues why this is happening?

[Anonymous]

Hi @dowling_peter ,

Welcome to the community!

Thanks for raising this to us. What troubleshooting have you done so far?

Please do the following troubleshooting below.

• Try different handset
• Reboot modem/router
• Re-seat handset

Let us know how it will go. Cheers!

[dowling_peter]

This is the second handset I have used with the same problem over the last 12 months . Call waiting is set on and when the home phone is engaged you can get to two different ring tones but you get call waiting notification OK . Interesting “divert if busy” is set but does not work , but “divert if no reply” does work to the same mobile no. The modem has been rebooted numerous times but still the same .

[Anonymous]

Hi @dowling_peter .

Thanks for the additional details. We'd like to arrange a call from one of our Technicians for further test and investigation. PM me your account details (Username/Customer ID together with your best contact number and preferred time).

How do I private message (PM) in the community

Cheers!