Hi @dowling_peter ,
Welcome to the community!
Thanks for raising this to us. What troubleshooting have you done so far?
Please do the following troubleshooting below.
Let us know how it will go. Cheers!
Hi @dowling_peter .
Thanks for the additional details. We'd like to arrange a call from one of our Technicians for further test and investigation. PM me your account details (Username/Customer ID together with your best contact number and preferred time).