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Incorrect Bizphone provision - Impossible to contact support.

Level 2

We recently requested an additional Bizphone handset for our organisation to function on the same number as an existing Bizphone handset (for another room basically), but were instead provided with a Bizphone handset along with a new phone number. This is costing us far more than we planned for, and we are a small not-for-profit organisation. 

I have been trying to get in touch with a Bizphone account manager but my calls are never answered, and our messages are never returned. Each month that goes by is an additional expense on a small budget and we need to have this fixed asap, and I don't know why it's so difficult to get someone to talk to about this. (hence why I'm posting here after running out of options!) 


Hi @bhbc 


Thanks for raising this with us and we apologise for the inconvenience.

We'd like to help turn your experience around. Please send me a PM with your account details along with your preferred time and best number to be contacted by our Bizphone support.


How do I private message (PM) in the community