Internet Change of Plan Problems - Need Urgent Attention

[bluegin79]

Hello TPG Community.

Would someone please call me on my contact number to resolve this on-going problem with switching plans from 100GB DATA ($49.99) to UNLIMTED DATA ($59.99/Mth) and OZTALK ($10/mth).

Until this is done, I will continue to not be able to call Mobile Phones or 1300 numbers. I understand my previous plan had a "pay as you go"; but it should not be the case to the OZTALK Plan.

My friend and I have spoke to TPG Support (Either Sales/Tech/Billing) on three occassions this past fortnight, being assured each time it would take only 24 hours for the change to occur. This has not been the case each of the three times.

The worry is with my serious heart condition, I can not simply call one of daughters on their mobile phones if I needed too. I require urgent help with this matter.

Thank you.

[Shane]

Hi @bluegin79,

We chased this with our Account Specialists Team, expect them to contact you today between 10-12NN your local time.

Regards,

Hello TPG Community.

Would someone please call me on my contact number to resolve this on-going problem with switching plans from 100GB DATA ($49.99) to UNLIMTED DATA ($59.99/Mth) and OZTALK ($10/mth).

Until this is done, I will continue to not be able to call Mobile Phones or 1300 numbers. I understand my previous plan had a "pay as you go"; but it should not be the case to the OZTALK Plan.

My friend and I have spoke to TPG Support (Either Sales/Tech/Billing) on three occassions this past fortnight, being assured each time it would take only 24 hours for the change to occur. This has not been the case each of the three times.

The worry is with my serious heart condition, I can not simply call one of daughters on their mobile phones if I needed too. I require urgent help with this matter.

Thank you.