Hi @Marydiaman
Welcome to the Community!
We were able to locate your account using your community details and checked the update from NBN Co.
We've been advised that their field services have found a damaged fibre. They are currently investigating the cause of it and requested for technicians to fix the fault. There's no ETR given as of the moment due to the complexity of the case.
Further updates will be posted on their network status website here.
We apologise for the inconvenience.
BasilDV
