Welcome to TPG Community!
We were able to locate your account using your community details and reviewed the account.
We understand that you requested to port your number from your previous provider and the process may take 1 to 5 working days once the service has been installed.
Since the service was installed yesterday (21st of January), the time frame of the porting will start on the same day as well.
Expect the incoming calls of your home phone to work on or before the 25th of January (Friday)
Should you require further assistance, please let us know.
I was originally with Telstra, but I got a new number when I connected with TPG. This was many years ago & this problem only occurred in the last week. When I ring my home number on my mobile I get the message "divert activated". I have not deliberately diverted my phone.
Welcome to the Community!
In order to confirm if the Diversion is activated, you need to check it via TPG MY account.
Let us know if you need further assistance.