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Landline not receiving incoming calls

Level 1b
Just got nbn with home phone connected to tp-link modem. I can make calls out but when I ring it with my mobile I can hear it ringing on mobile and goes to message bank but the landline does not ring
4 REPLIES 4
Level 5

@Mazito62

This normally happen when you port your number from telstra.

did you port your number from telstra?

Moderator

Hi @Mazito62,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the account.

 

We understand that you requested to port your number from your previous provider and the process may take 1 to 5 working days once the service has been installed.

 

Since the service was installed yesterday (21st of January), the time frame of the porting will start on the same day as well.

 

Expect the incoming calls of your home phone to work on or before the 25th of January (Friday)

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1b
Yes.is there s wait period?
Level 1b
I will wait till 3/4/20