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Landline not working since change to TPG

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garryg741
Level 2

Our landline has (partly) stopped working since connecting to TPG. It works for outgoing calls but for any attempt to call that number receives a message that the number is disconnected.

We run a home business and have been missing customer calls for 5 days (so far).

A ticket has been raised (ticket #12226867) but not response or remedy to date.

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
garryg741
Level 2

The 'further update' appears to be:

"Issue was raised to our Network Admins. We are still awaiting for their update"

 

So, not really an update. I would obviously prefer an update to tell me the issue is resolved.

View solution in original post

garryg741
Level 2

Issue now resolved.

View solution in original post

4 REPLIES 4
BasilDV
Moderator

Hi @garryg741

 

We checked your ticket and learned that this has been raised to our Home phone Engineers.

We'll chase this with them and have someone to get in touch with you today to provide further updates.

 

BasilDV

garryg741
Level 2

The 'further update' appears to be:

"Issue was raised to our Network Admins. We are still awaiting for their update"

 

So, not really an update. I would obviously prefer an update to tell me the issue is resolved.

garryg741
Level 2

Issue now resolved.

BasilDV
Moderator

Glad that we have this sorted @garryg741.

 

Have a good day.

BasilDV