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Landline not working

Level 1b



Have just had nbn connected. Internet all working fine but landline only works for outgoing calls. When dialling in I get message that the number is switched off or unavailable. Suggestions?


Thank you


Hi @bplowman,


Welcome to TPG Community!


We have located the account using your community details and we can see that you have been in touch with one of our technical specialists.


As per checking, the phone number porting is still in progress and this is the reason why the incoming calls are not working.


Please be advised that the number porting normally takes 1-5 working days to be completed from the date the service was activated. 


Should you have further queries, please let us know. Thank you.