Landline problem

Jhaylen
Level 2
We are onNBN 50 and landline not working......can anyone assist....there is no dial tone and checked connection....very frustrating
9 REPLIES 9
BasilDV
Moderator

Hi @Jhaylen 

 

Thanks for raising this to our attention.

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We've refreshed your connection remotely to give it a fresh start. Please check the service again.

 

Let us know how it goes.

BasilDV

Jhaylen
Level 2
Still not working.....I am ill and need the landline.....anyone got a solution?
Shane
Moderator

Hi @Jhaylen,

 

We're sad to know that the issues till persists, please confirm your best contact number and preferred time tomorrow and we'll have one of our Technicians to contact you for real-time test and investigation.

 

How do I private message (PM) in the community

 

Regards,

 

 

Still not working.....I am ill and need the landline.....anyone got a solution?
Jhaylen
Level 2
I am now out of hospital and need the landline to work....no dial tone and cannot receive calls....been 2 weeks...do I need to look for another provider?
I did respond to message and nothing happened....getting frustrated.
BasilDV
Moderator

Hi @Jhaylen

 

Thanks for getting back and we apologise for the inconvenience.

We checked the status of the phone VoIP service and it shows active.

 

We've refreshed your phone service remotely, could you please check if you are able to make and receive calls?

If you have another handset, please try to use it as well.

 

Also, please advise us of what phone port you are using to connect the handset.

 

BasilDV

Jhaylen
Level 2
I have replied to email with photo of port being used
BasilDV
Moderator

Hi @Jhaylen

 

Could you please send it via PM?

How do I private message (PM) in the community

 

BasilDV

Jhaylen
Level 2
It is the middle port
John haylen
BasilDV
Moderator

Hi @Jhaylen

 

Have you tried calling your number using a Mobile phone to test it? What is the error message?

Do you have another handset that you can try to connect to it?

 

Have you tried the other or next phone port?

 

BasilDV