Thanks for raising this to our attention.
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
We've refreshed your connection remotely to give it a fresh start. Please check the service again.
Let us know how it goes.
We're sad to know that the issues till persists, please confirm your best contact number and preferred time tomorrow and we'll have one of our Technicians to contact you for real-time test and investigation.
Still not working.....I am ill and need the landline.....anyone got a solution?
Thanks for getting back and we apologise for the inconvenience.
We checked the status of the phone VoIP service and it shows active.
We've refreshed your phone service remotely, could you please check if you are able to make and receive calls?
If you have another handset, please try to use it as well.
Also, please advise us of what phone port you are using to connect the handset.
Have you tried calling your number using a Mobile phone to test it? What is the error message?
Do you have another handset that you can try to connect to it?
Have you tried the other or next phone port?