Line busy

[Perth1133]

We have been TPG customers for years, with ADSL and phone bundle. We have young kids who are too young for mobiles so have bought a landline so they can contact us/ grandparents etc. New V-tech handset puchased and plugged in but cannot take calls as it says phone line busy. What could be the problem? Thanks for your time. Rayhay

[BasilDV]

Welcome to the Community @Perth1133

We recommend for customers to check our Service status page if their service is affected by a planned or unplanned outage.

We've also created an article that will guide you on how to troubleshoot a No dial-tone issue for TPG Home phone service.

Upon checking your account, we've found that the number was provisioned incorrectly, which explains the busy line. We've re-provisioned your phone number and the service should start working.

If you need further assistance, please let us know.

Cheers!

BasilDV