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Hi,
The landline that came with the NBN bundle doesn't work. Can't make or receive call. The internet is working perfectly though.
The bundle was installed about 3 weeks ago and everything was working properly until few days ago.
Thanks
Yaparathne Pramoda
Hi @yasaspramoda2,
I was able to find your account from your username. It is showing that the phone service has registration. I have reset your phone service, can you give it another try please?
Regards,
Karl
Hi yasaspramoda2,
Can you confirm you are plugging your handset direct into the Phone 1 port on the back of your modem/router?
Regards,
Karl
Thanks KarlB,
Yes that's how it is plugged in. And as I said before, it was working fine until recently. I haven't physically touched anything .... all according to how the technician set it up.
Cheers
Hi @yasaspramoda2
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you.
Kind regards,
Karl
Hi @yasaspramoda2,
I was able to find your account from your username. It is showing that the phone service has registration. I have reset your phone service, can you give it another try please?
Regards,
Karl
Thanks mate it works!
I've been trying this from yesterday ... chatted with your customer support and they were useless. I had to wait for hours for no result.
You are the man! thanks again.