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My landline has a dial tone but I can’t make or receive calls

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Level 1

When I try to make a call nothing connects and it's just silent but when I pick up the phone there is the usual dial tone.

 

When I try to call my landline number it's a similar story - silence and then "your call could not be connected". 

has anyone else had this issue and can advise? 

1 REPLY 1
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Moderator

Hi @VanSan

 

Welcome to the Community!

 

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV