My phone stopped working

[mikeswebservice]

My home phone stopped working & I can't phone out. Not to mobiles, not to landlines. It seems to happen a lot since I signed up with TPG.

[Riezl]

Hi @mikeswebservice, we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team. It appears that the issue has been resolved, but should you need further assistance, please let us know. 

We apologise for the inconvenience this has caused you.

[mikeswebservice]

It stopped working yet again! Everytime I tried to phone someone I get a message that says ""The number you have dialed is not valid. Please check the number and call again"

This happens A LOT!

Even Optus were not this bad

Please fix ASAP. I need this to work.

[BasilDV]

Hi @mikeswebservice

We apologise for the inconvenience. 

We've refreshed your connection and it shows that the phone service is now registered.

Could you please try to test the service again?

BasilDV

[mikeswebservice]

It's working now, but how did it become "unregistered"?

[BasilDV]

Thank you for the confirmation @mikeswebservice.

If you experience the said issue again, please try to turn off the modem/router for 30 seconds, then turn it back on to give it a quick rest.

Stay safe.

BasilDV