NBM Internet and Home Phone Plan

[jhornsey]

Paying for NBM Internet and Home Phone Plan but phone is not working - this has become a regular occurance - when I try and raise a support call th wait time is 70 minutes - my question is why am I paying for a phone I cannot use?

[Ahra_G]

Hi @jhornsey,

For service connection issues, we recommend our customers to check the following: 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection

Please send your Customer ID or username via private message in order for us to assist you further.

Thanks! 

Ahra_G