We checked the account and learned that there's an NBN technician that is booked to check your service.
Further updates will be provided by your assigned Engineer as soon as it becomes available.
You're very welcome, @annielee!
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app