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NBN FTTN voip not working with new modem

Level 1a

I have had ny NBN FTTN modem replaced with a new TP link. My VOIP home phone is no longer working. Internet is working fine. The phone light on the modem is not active. I get a dial tone on the phone handset. If I dial the number on my mobile is get a message saying "the number you have dialed is not valid". According to my account details, the VOIP is activated.

 

Regards,

Paul

1 REPLY 1
Moderator

Hi @pfreelan,

 

We were advised by our Tech team that the VoIP of your TPG NBN FTTN service is now working after receiving a test call.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV