TPG Community

Get online support

NBN home phone not working but internet working after power outage

Level 3

Two weeks ago there was a power outage here. NBN replaced the box in house and in street so internet back in five days but no phone connection, Called TPG and eventually tech sent another TPG modem. That gave me no internet and no phone so I have reconnected the original modem so I at least have internet for Christmas. Network map shows no phone connected and phone says Check TEL line. Waiting on Tech support to get back to me. can anyone help as this seems to be a common problem.


Hi @lesann, we can see that this issue has been escalated to our Engineering Team for further investigation.


We'll make a follow up and will have the case engineer contact you before 12PM Victoria time today for assistance.


Should you have a preferred contact number and time, please send it via private message. Thank you.



Hi @lesann, we can see that our Engineering Team has been in touch and was able to confirm that the issue has been resolved.


Should you require any assistance, feel free to drop us a message. Cheers!