NBN home phone problems

[Tran28]

NBN home phone is able to make outgoing calls but all incoming calls have a busy signal

[Riezl]

Hi @Tran28,

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, we recommend having a read of these community articles, which may help resolve your issue:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

Let us know if we can be of further assistance.